You might shop often at Walmart, but that doesn’t mean you’re familiar with Walmart return hours as well as other return policies. While most Walmart stores are open 24 hours per day, seven days per week, the Walmart return hours are always going to be 8 a.m.-10 p.m. There is a reason for this. We will take a look at that reason as well as many different aspects of their return policies.
Customer Service Staff During Walmart Return Hours
The reason for Walmart’s specific return hours is because only Customer Service staff can take a return. They are trained specifically for returns. The other staff members that you find on the floor are not trained in this area. They can guide you to the Customer Service desk at the front of the store, but they cannot return an item for you. There are some cases where someone working on the floor used to be in Customer Service. In those situations, they have the knowledge to help you, but they still can’t make the return for you. They can only answer questions and tell you what will happen.
Opened Vs. Unopened
Walmart always wants to make its customers happy. While millions of people make fun of the brand, it’s still the most shopped at brick-and-mortar store in the world. Therefore, many of the people making fun of the store are the same people shopping at the store. A lot of this has to do with affordability, convenience, and return policy.
At Walmart, even if something has been opened, it can be returned. However, that’s only the general rule. There are specifics. For example, in order to successfully return something that has been opened, you must have all the parts and pieces. Otherwise, your return will be declined. Another exception is electronics. For instance, if you’re returning a CD or DVD that has been opened and purchased at Walmart, then you can only get an even exchange. This means you must get the same exact CD or DVD. Walmart might try to take care of its customers in every way possible, but they’re also not dumb. If you try to pull something over on them, you will very likely be caught, so don’t try it.
Receipt Or No Receipt
If you buy a list of items at Walmart, you can only return a maximum of three items per receipt. Those returns must be made within 45 days. If it’s after 45 days, then you can only get a store credit, and the item you’re returning must still be for sale in the store. If it has been less than 45 days and you’re returning something for less than $25, then you might qualify for a cash refund, but it depends on the item.
If you don’t have a receipt, Walmart can look up your purchase if you paid by debit card or credit card. If you paid with cash, then it might be more of a challenge to make a return, but you’re still likely to get a green light. It might depend on the location and manager. Speaking of managers, all returns must be approved by a manager, but most of them are. They only take a close look if it’s a higher-priced item.
Walmart Return Hours Conclusion
Now you know everything you need to know about Walmart return hours and Walmart returns in general. If you’re going to return something, try to do it within 45 days, and make sure it’s during the day.