Walmart Cell Phone Return Policy

When returning a cell phone to Walmart, there are a few details you must consider to experience a smooth return process. Wondering whether or not Walmart will accept your cell phone for a return or exchange? Walmart will only accept a returned cell phone under certain conditions. Read on to learn the details about the Walmart cell phone return policy.

About the Walmart Cell Phone Return Policy

Walmart’s return policy for mobile phones varies based on the kind of phone that is purchased. If you have a contract phone, you can return it within 14 days after the initial date of purchase. However, this phone must be returned to the store where it was originally purchased.

Prepaid phones from Walmart can be returned up to 15 days after the date of original purchase to any Walmart store. Prepaid and contract phones purchased online may be returned to a local store location or by mail.

How to Return Your Phone to Walmart

When returning your phone to Walmart, be sure to bring the original receipt. Walmart accepts returns without a receipt for certain items. However, prepaid and contract phones always require a receipt.

If the phone you’re returning has been opened, you’ll be able to return it as well. Make sure to bring any accessories and original packaging with you when returning the phone to Walmart. Additionally, any phones you plan to return should be in the condition they were when you purchased them.

Phones that are damaged or aren’t in pristine condition will not be accepted by Walmart. If the product arrived defective or damaged, Walmart will process the return. Customers that purchase the Walmart Protection Plan will be able to get a refund in the event of liquid damage or cracked screens.

Details About Contract Phones

Customers that have purchased contract phones should keep in mind that these phones are often subject to stricter requirements based on the type of contract and carrier you’ve selected. Customers that have purchased prepaid phones should also note that all PINs, phone cards, and minutes are final sale at the time of purchase and will not be eligible for refunds or returns.

Mobile phones are eligible for refunds and exchanges at Walmart. When making a refund of your mobile phone, you will receive a refund to your original payment method. If you’ve purchased your phone with a credit or debit card, make sure to bring the same card with you when you come to Walmart to make your return. Customers that don’t have their original method of payment when making a refund will receive the money-back as a gift card.