We will look at the Costco optical return policy below. Costco is known for its impressive customer service as a big-box store, but that doesn't necessarily mean that it's the best option for eyewear. Costco specializes in selling items in bulk for discounted prices. That's their expertise. We will soon take a quick look at their eye branch of the business to see if that expertise carries over. But prior to that, let's take a snapshot look at what life is like when you wear glasses and/or contact lenses. This way, you have a better idea about the importance of return policies.
Wearing Contact Lenses
When you wear glasses or contact lenses, you have a lot of work to do in regards to making sure you get the correct eyewear. This requires trips to the optometrist, ordering contact lenses, making sure those contact lenses fit your eyes comfortably, removing your contact lenses at the correct time so you don't do damage to your eyes, and consistently buying solution. If you don't treat your contact lenses correctly, it can lead to eye infections as well as other problems.
Wearing eyeglasses is a little different. You don't need to worry about health concerns nearly as much, and you don't need to consistently buy solution. The downside is that you can forget your eyeglasses places, they can hinder your ability to perform some mobile tasks, and you don't want to wear them when you're playing sports or exercising.
The Combination Approach
Most people wear contact lenses and eyeglasses. They will wear contact lenses throughout the day and eyeglasses at night. If they are wise, they will also wear their eyeglasses during the day once in a while in order to give their eyes a rest. When you wear contact lenses, your eyes are working harder.
Based on the information above, if you were to choose between contact lenses and eyeglasses because you could only afford one, you would probably choose eyeglasses. Unfortunately, the Costco optical return policy favors those who wear contact lenses. We will explain.
Costco Return Policy
Costco doesn't take returns or exchanges for prescription glasses or sunglasses. The only exception is if there was an error with the prescription for the lenses in those glasses. If that's the case, then you have 60-90 days to return or exchange your eyeglasses at Costco. The number of days depends on the Costco location.
If you wear contacts and you bought contact lenses from Costco, then it's a better situation. You can return your contacts within five years. The catch is that they can't be opened. In order to avoid a hassle, it's highly recommended that you ask the optometrist at Costco for a trial pair of lenses that fit your prescription. This way, if you're not happy with that prescription, you can return them and get a new prescription until you find the right one. You also want to remember an old saying in this industry, “When in doubt, take them out.” In other words, if you sense something is wrong with your lenses, don't take any chances. You need to make a change.
If you're looking for better return policies for eyewear, then you might want to consider LensCrafters or Pearle Vision. The Costco optical return policy is stricter than most competitors.